Both our homes are residential homes providing care for 22 older people who can no longer care for themselves due to illness or incapacity. We also offer services to people who require care due to dementia.
We cater for people with varying levels of dependency. In general, we continue to care for residents even when deterioration occurs in their physical and/or mental health. However, we do not offer qualified nursing care as it is outside the bounds of our registration. In order to meet the greater care needs of our residents we rely on the support and assistance of District Nursing and Primary Care Services. We liaise with GPs, District Nurses and CPN's who provide the professional medical and nursing care for our Residents.
Our principle aims and philosophy are to create a pleasant environment as close to that of an ordinary home as possible, caring for our residents as if he or she were in the care of their own family, whilst preserving privacy and dignity.
We will ensure a good quality service is provided which maintains the Essential Standards of Quality and Safety.
We will ensure that people who use our service are protected by sound safeguarding procedures and a robust complaints process.
To ensure the safety health and welfare of our service users, we aim to recruit and retain staff that are fit appropriately qualified and are physically able to do the job.
Feedback will be sought from all service users regardless of culture or race. All feedback will be taken seriously and service development progressed through this where appropriate. We will work closely with the professionals in Health and Social Services to ensure the needs of service users from black and ethnic minorities are met appropriately, looking at communication and personal care issues ensuring care is sensitive to individual needs which are reflected in the support/care plan.
We will ensure that people who use and work in our services have access to information on bullying and harassment and how to report it. We will also ensure people who use and work in our service are aware of abuse and how to report this. Support will be made available if required to enable service users to be supported in raising issues or concerns.
Everyone who uses our services will be advised of the comments and complaints procedure. Copies of the complaints procedure and service user guide will be provided in readily accessible formats.
Our pre-admission assessment will enable us to to identify the specific needs and preferences of our service users and we will work with each service user and his/her network to identify, for example, what is important in terms of his/her religious and cultural heritage and take all necessary steps to meet his or her needs and wishes in this respect, building this into the service user's individual person centred care plan.
All prospective service users will be provided with the appropriate information to enable them to make an informed choice whether to use our services and what our service can or cannot provide.
Ensuring the promotion of equality, diversity and human rights is central to our service delivery. Our policies, procedures and protocols are designed to foster a working and living environment that provides equality of opportunity and freedom from discrimination. We are also committed to building a diverse workforce that reflects the population of the people who use our service. We will have an on-going commitment to the promotion of equality and diversity both through training and our quality monitoring programme. Equality and Diversity will be a key subject in our Induction Programme (Skills for Care). This will be incorporated in all aspects of training.
Workers will be advised and encouraged to learn all they can about religions, customs and beliefs, including practices of ethnic minorities in their local area. Information will be made available in other languages based on need and/or on request and can be supplied in different formats for the sensory impaired.
We will ensure that residents' views are always respected and residents take full part in the running of the home, to empower and promote the personal autonomy of the people we work alongside.
We will ensure acknowledgement, acceptance and respect for the personal history, lifestyle and creativity of every resident. We will ensure active encouragement and support for independent thought and action.
We will ensure that people live and work in an environment that provides emotional security, physical safety, opportunities for growth and development and in which both their human rights and rights of citizenship will be defended and upheld, through being cared for by a staff team that is well qualified and knowledgeable about the resident's needs.
We have a daily activity programme to stimulate and entertain service users. The programme of activities is individual to the home and requests of the service users and is displayed in the home.