We make no restriction to visiting and residents are able to have visitors, including children, whenever they wish.
Wherever possible we encourage residents to personalise their own rooms and this includes bringing your own furniture. The rooms are cleaned daily and deep cleaned monthly which necessitates staff being able to move all furniture. There may therefore be some restriction on very large and heavy items of furniture.
In general, we continue to care for residents even when deterioration occurs in their physical and/or mental health. However, we do not offer qualified nursing care as it is outside the bounds of our registration. In order to meet the greater care needs of our residents we rely on the support and assistance of District Nursing and Primary Care Services. We liaise with GPs, District Nurses and CPN’s who provide the professional medical and nursing care for our Residents.
We take our duty of care to our existing residents very seriously and will do everything we can to allow existing Residents to stay with us. Our staff team is trained in and experienced at dealing with end of life care with the support of District Nursing and Primary Care Services.
In short – no. Our care team is handpicked by us and trained to our standards. We ensure our team is strong enough to cover any absences through holiday or sickness. It is important that our residents receive care from a team that is familiar to them and with them to maintain their feeling of security and consistency which is part of the essence of care that we strive to provide.